Returns

Our goal is to keep all our customers satisfied and happy with us and our products.

We always do our utmost to ensure our products and our communication with you will be correct.

If there is something that does not work, we will do our utmost to correct this.

Warranty / Complaints

You have 1 years warranty on all products from us. Note that this does not apply to what is considered as normal wear.

However we recommend that you buy our extended Service Plan for all 3D Printers as this is a complex product with many moving parts.

The warranty means that we will repair or replace the defective product within the warranty period if it´s not damaged by handling errors.
When it comes to handling errors or incorrectly set products we will charge you the service cost. This applies even in cases where we cannot find anything wrong with the product or when you caused the damage himself. The product warranty does not apply to failures occurring during or after the altercation of the functionality and appearance, such as refurbishment, upgrade or other modifications of the product without written consent from 3D Prima.

If you have a warranty issue you wish to make a complaint. Please contact us and we will get back with information on how we will solve this. If a product is to be returned we will give you an RMA number (Return Merchandise Authorization and instructions.

Returning unwanted goods – EU Consumers only

In the EU, you have the right to cancel your online purchase within 14 working days. 

Right to cancel
You have the right to cancel this contract / order within 14 days without giving any reason.

Cooling off period
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last lot or piece.

To exercise the right to cancel, you must inform us on:
Prima Printer Nordic AB
Kantyxegatan 25 F O
213 76 MALMÖ
SWEDEN
www.3dprima.com • info@3dprima.com • Tel: + 46 40 684 97 90

of your decision to cancel this Order / contract by a clear statement (e.g. a letter sent by post, fax or e-mail).

You may use the attached model cancellation form below, but it is not obligatory.

Deadline
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than –
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

Retention of reimbursement
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

Return of goods
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

Return cost
You will have to bear the direct cost of returning the goods.

Consumer’s liabiity for dimished value of the goods
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
 

Cancellation form

(complete and return this form only if you 
wish to withdraw from the contract)

To: 
3D-Prima / Prima Printer Nordic AB
Kantyxegatan 25 F
213 76 MALMöP
SWEDEN
www.3dprima.com • info@3dprima.com

- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following 
goods (*) for the provision of the following service (*):

________________________________________________________

________________________________________________________

________________________________________________________

Ordered on (*) ___________ / received on (*) ______________________

Name of consumer _________________________________________

Address of consumer _______________________________________

______________________________________________________________

Signature of consumer ________________________
(only if this for is notified on paper).

Date _________________________


(*) Delete as appropriate.