What shall I do if I have problem with my 3D Printer?
- Almost all manufacturers have some kind of trouble shooting guide on their home page, so please look there first. If you don’t find the answer or need more help, please open a ticket at the manufacturers website. (Not all manufacturers have after sales support) Then you need to open a support ticket at us.
What information does the technical support need?
- The support can help you much faster if you provide them with as much information as possible about the issue as possible. If you can attach a picture or a small video of the issue the support can faster help you since they don’t need to ask so many question about the error.
- Always provide the support with your order number or customer number, what model the printer is and the printer’s serial number.
- More questions for the support to ask means longer time to solve the issue.
Choose your brand and open a support ticket.
Manufactures who offers technical support to end-users.
For brands below, open a support ticket at 3D Prima by clicking the brand.