Terms & conditions
Our goal is to keep all our customers satisfied and happy with us and our products.
We always do our utmost to ensure our products and our communication with you will be correct.
If there is something that does not work, we will do our utmost to correct this.
Below you'll find our terms and conditions.
Purchase
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card.
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel and you have already paid for the goods, you will receive a full refund.
Any special offer is valid while stocks last.
Prices
You can choose whether you want to display prices in EUR or SEK.
You can also choose to display the prices with or without VAT in the webshop.
Customers within EU countries will have to pay the VAT.
For customers outside EU, VAT will not be charged as this is export. Please be aware of that you will responsible to pay duty and VAT if charged in your country.
Price will change in the checkout when you chose your country. Within EU you pay the VAT. Outside EU it is deducted.
VAT free for companies within the EU
Business customers in the EU with a valid EU VAT number will not be charged VAT. After entering VAT nr in the checkout and choosing a country within EU expect Sweden no VAT will be charged
Freight cost
Shipping charges are based on the product's total weight and which shipping method is chosen.
Exact shipping charge is presented at checkout when you select shipping methods and your country.
Free shipping for all EU orders above EUR 100!
Delivery
All items shown with “in stock” status are in stock in our own warehouse for immediate delivery.
In case of delay you will be contacted by our customer service and you have the right to cancel you order without any charges and cost.
Orders received by us before 12:00 will be shipped out from us the same day.
Delivery within EU will be shipped by FedEx International Economy.
Delivery time will be around 2- 6 days to most European countries. Here you can see exact delivery time. This is for items in stock.
You will receive and mail from us with the tracking nr of the parcel as soon as we have shipped your order.
We provide transport insurance and carry the risk of damage and lost goods until it reaches you.
Returning unwanted goods – EU Consumers only
14-day right of withdrawal from the date you received or collected the item. Shipping costs are paid by the customer. You are entitled to return your item even if the packaging has been opened and the product tested. In cases where the product is not properly cleaned, accessories are missing, consumables have been used, or there is physical damage, we will charge a fee to restore the item to its original condition. The deduction will depend on the condition of the item when we receive it. No deduction will be made if the product is returned in unchanged condition. The product must be returned in its original packaging with the included packing materials.
Exceptions from the right of withdrawal:
- Software with license key.
- Opened and used filament and resin.
- Spare parts classified as wear parts, such as nozzles, belts, build surfaces, etc.
When exercising the right of withdrawal:
Notify 3D Prima's customer service within 14 days from the date you received the item.
Return the item in its product box with the designated internal packaging as soon as possible after notifying us of your decision to withdraw from the agreement.
Please note that you are responsible for the risk of damage during return shipping. Therefore, ensure that the product is well packed in its original packaging with all associated packing materials. We reserve the right to refuse a return if the product is sent back in non-original packaging and/or poorly packed.
The right of withdrawal is governed by the Swedish Distance and Off-Premises Contracts Act (2005:59).
Warranty / Complaints
You have 1 years warranty on all products from us. Note that this does not apply to what is considered as normal wear.
However we recommend that you buy our extended Service Plan for all 3D Printers as this is a complex product with many moving parts.
The warranty means that we will repair or replace the defective product within the warranty period if it´s not damaged by handling errors.
When it comes to handling errors or incorrectly set products we will charge you the service cost. This applies even in cases where we cannot find anything wrong with the product or when you caused the damage himself. The product warranty does not apply to failures occurring during or after the altercation of the functionality and appearance, such as refurbishment, upgrade or other modifications of the product without written consent from 3D Prima.
If you have a warranty issue you wish to make a complaint. Please contact us and we will get back with information on how we will solve this. If a product is to be returned we will give you an RMA number (Return Merchandise Authorization and instructions.
Payments
Credit card
3D Prima handles secure card payments in collaboration with Paypal. You can pay with your VISA, Matercard or American Express.
You don’t need to have a PayPal account to pay by VISA, Matercard or American Express.
Card payment is a safe method of payment for you as a customer. The selling company will never have knowledge of your card or account information. This information is securely transferred to an encrypted link from you through Paypal to your bank.
If you return an item it will be credited back into your bank or credit card account.PayPal
If you have a PayPal account you can login and pay with that as well.
If something is wrong with your delivery like you have received wrong or a damaged product please contact our customer service immediately. The error has to be reported within a reasonable time frame to us.
Transportation damages
Visible damage to the goods shall be reported directly to the transport company in general FedeX when receiving the package. Hidden damages from transportation have to be reported as soon as they are discovered.
Undeliverable packages
If items are returned to us because our shipping company cannot deliver due to either incorrect or insufficient address information or giving up after several delivery attempts we will either
- Resend to a new address. Additional charges due (shipping/return shipping will apply)
- Partial refunded less occurred cost (shipping, return shipping and handling fee)
Confidentiality when handling personal information
When placing an order or registering as a customer we will store your personal information. By doing this you accept that we store the information we need to complete the handling of your order and give you the best service you expect from us.
We reserve the right to communicate with you regarding marketing purposes in our e-mail newsletter if you have agreed to this during registration. If you don’t want to receive more from us you can always unsubscribe.
3D Prima will not give any personal information to any third party. According to Swedish law on handling of personal information, you can get an excerpt of all information we have stored about you and, if it is not relevant, you can ask us to delete the information. In case you wish to have the excerpt please contact our customer service.
In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.
Cookies
3D Prima uses cookies to deliver a convenient shopping experience. Cookies are used for a number of reasons, and amongst others enable us to handle contents in your shopping cart as well as information required when logging in. We also use cookies to measure and optimize our marketing. If your web-browser is set to not accept cookies you will not be able to use the shop. If that is the case, you can easily change this setting.
Microsoft Clarity
We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioural metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
Force Majeure
A party shall not be liable for any failure of or delay in the performance of this Agreement for the period that such failure or delay is due to causes beyond its reasonable control, including but not limited to acts of God, war, strikes or labor disputes, embargoes, government orders or any other force majeure event.
Contact info
Prima Printer Nordic AB
Blidögatan 27 D
211 24 MALMÖ
SWEDEN
Tel: + 46 40 684 97 90
info@3dprima.com
| Company reg.nr: | 556957-2927 |
| VAT nr: | SE556957292701 |
| Registered Company Name: | Prima Printer Nordic AB |
| CEO: | Jacob Mårtensson |
| Registered Office: | Malmö |
| Bankgiro: | 377-8214 |
| Bank: | Swedbank |